Shipping & Return Policies

EU & UK Customers:

As of July 1st 2021, the European Union (EU) has made important changes to its value-added tax (vat), which will impact businesses exporting goods to customers in the EU.

Please be aware that all customers in the UK & EU will be required to pay VAT and/or duties upon delivery.

I am not responsible for any customs/processing fees that may incur depending on your country's VAT laws.

I do not charge any applicable taxes or duties imposed by the customs and revenue authorities in the destination country. Payment of duties and/or taxes is the buyer's responsibility; unfortunately, I cannot control these fees.

SHIPPING POLICY: 

✦ I ship worldwide 

✦ All orders are shipped from Canada 

✦ Letter mail shipping does NOT come with tracking 

✦ Due to the high volume of orders, please note that I package and ship everything myself. Please bear in mind the processing and delivery times

✦ I am not responsible for any duty/import/taxes/customs/etc charges you may incur

✦  I process orders in 1-2 weeks, you will receive an email once I send out your order.

✦ If you have any issues about the shipping (price, combined orders, etc) please feel free to contact me here or email me: info@maxinevee.com.

 

RETURN POLICY:

✦ Unfortunately, I do NOT accept returns, exchanges or cancellations. Don't hesitate to get in touch with me if you have any problems with your order.

✦ I do not offer refunds unless they arrive damaged or defective. Exceptions apply. Shipping is non-refundable. Please get in touch with me here or email me: info@maxinevee.com if you have any problems with your order.

IMPORTANT NOTES:

✦ If you haven't received a shipping confirmation yet and you wish to combine your orders, please contact me here or email me (info@maxinevee.com) with your order numbers so I can combine them and refund the shipping difference.

✦ If you had entered your address, phone number or any information incorrectly, please contact me here.